We pride ourselves on offering an exemplary standard of competitively-priced support contracts to our customers.
Customers can benefit from our dedicated telephone/remote support Helpdesk by receiving a rapid response to any reported issues on site within our standard office hours. Our support team can also answer any questions you may have concerning the set-up, maintenance, and operation of your system. MHT Technology operates a helpdesk during normal UK business hours which is available to customers with helpdesk contracts. The helpdesk is manned by our expert engineers who will initially log your call and provide a reference number for you and use their best endeavours to help you with your query or resolve your problem. Where necessary, issues can be escalated to a more senior person within the Company with specific expertise.
24/7 Emergency On Site Support (UK only)
MHT Technology can provide total peace of mind through its 24/7 support contracts. A dedicated 24/7 telephone number is provided, which will be answered either immediately, or within 1 hour of receiving a message, and where necessary an engineer can be mobilized to site with 24 hours of receiving the call. Please contact our Sales Department for further details.
Please speak directly to our friendly Sales team to discuss your Support requirements.
Benefit of our support
At MHT we are proud to support our customers to the highest standards, when are customers ring up they get to speak to one of our expert in-house support team. Our support can save you time and money as we quickly resolve any issue in a way that is tailored to you. Whether that is remote support or a site visit we will able to resolve your issues as quickly as possible because we understand how important efficiency is to the customers we serve.
Our standard Help Desk office hours (excluding bank holidays) are:
| Monday | 08:30 | – | 17:00 |
| Tuesday | 08:30 | – | 17:00 |
| Wednesday | 08:30 | – | 17:00 |
| Thursday | 08:30 | – | 17:00 |
| Friday | 08:30 | – | 17:00 |
We pride ourselves on offering an exemplary standard of competitively-priced support contracts to our customers. Customers can benefit from our dedicated telephone/remote support Helpdesk by receiving a rapid response to any reported issues on site within our standard office hours. Our support team can also answer any questions you may have concerning the set-up, maintenance, and operation of your system.