Richmond, North Yorkshire, DL10 5NY

Service and Support

Service and Support

We have a fully trained and experienced team that can service and maintain instruments, and provide system support for our products and engineered solutions. Whether you need regular service visits to keep on top of site maintenance, or urgent repairs to keep things running, we can help.

We can also provide service and repairs to third-party tank gauging equipment, such is our depth of experience within the industry.

Between our Field Service team, remote support Helpdesk, and our international network of distributors, we have the resources and technical knowledge to provide a high level of service to virtually any corner of the world.

Each of our Field Service team holds CCNSG Safety Passports, Leading a Team Safely (LATS) and CompEx certificates.

Spares and repairs

Spare parts for many of our own and third-party products are available off-the-shelf at short notice to keep your site running with minimal down-time.

Repairs can be performed on a wide range of tank gauging equipment and most repairs can usually be achieved within a short timescale.

Training

Our training facilities are second to none and feature the use of physical devices and instruments. The use of real-world equipment where possible allows us to replicate conditions on-site as closely as possible when providing training.

need help?

We pride ourselves on offering an exemplary standard of competitively-priced support contracts to our customers. Customers can benefit from our dedicated telephone/remote support Helpdesk by receiving a rapid response to any reported issues on site within our standard office hours. Our support team can also answer any questions you may have concerning the set-up, maintenance, and operation of your system.

MEET OUR field service TEAM

Our field service team will be happy to assist you with any of your technical queries, if you want to speak to one of them directly you can contact them by email or telephone. 

Ross Langridge
Field Service Engineer
Steve-Postgate
Steve Postgate
Field Service Manager
Jake Simms
Field Service Engineer