Richmond, North Yorkshire, DL10 5NY

Helpdesk

We pride ourselves on offering an exemplary standard of competitively-priced support contracts to our customers.

Customers can benefit from our dedicated telephone/remote support Helpdesk by receiving a rapid response to any reported issues on site within our standard office hours. Our support team can also answer any questions you may have concerning the set-up, maintenance, and operation of your system. MHT Technology operates a helpdesk during normal UK business hours which is available to customers with helpdesk contracts. The helpdesk is manned by our expert engineers who will initially log your call and provide a reference number for you and use their best endeavours to help you with your query or resolve your problem. Where necessary, issues can be escalated to a more senior person within the Company with specific expertise.

 

24/7 Emergency On Site Support (UK only)

MHT Technology can provide total peace of mind through its 24/7 support contracts. A dedicated 24/7 telephone number is provided, which will be answered either immediately, or within 1 hour of receiving a message, and where necessary an engineer can be mobilized to site with 24 hours of receiving the call. Please contact our Sales Department for further details.

Please speak directly to our friendly Sales team to discuss your Support requirements.

 

Benefit of our support

At MHT we are proud to support our customers to the highest standards, when are customers ring up they get to speak to one of our expert in-house support team. Our support can save you time and money as we quickly resolve any issue in a way that is tailored to you. Whether that is remote support or a site visit we will able to resolve your issues as quickly as possible because we understand how important efficiency is to the customers we serve. 

Remote Support
Having access to remote support provides you with an accurate diagnosis and fast solution. There is no need to visit the site directly, which is especially important during COVID-19 restrictions and other logistic issues.
Expert Advice
Our support team have been working in the industry for years and have a wealth of knowledge to share at your fingertips. Expect to get advice on the regular maintenance of your equipment can improve reliability and longevity
Minimise Downtime
Downtime can be costly. Our support will reduce operating costs and improves safety because we will continually check for maintenance of your system so that any issues can be resolved before a major disruption occurs.
Direct Access
When our customers contact us they benefit from direct access to our Uk based in-house team of technical specialists that can assist you straight away. Customers can benefit from up tp 24/7 support.

 

 

Our standard Help Desk office hours (excluding bank holidays) are:

 

Monday 08:30 17:00
Tuesday 08:30 17:00
Wednesday 08:30 17:00
Thursday 08:30 17:00
Friday 08:30 17:00

 

need help?

We pride ourselves on offering an exemplary standard of competitively-priced support contracts to our customers. Customers can benefit from our dedicated telephone/remote support Helpdesk by receiving a rapid response to any reported issues on site within our standard office hours. Our support team can also answer any questions you may have concerning the set-up, maintenance, and operation of your system.

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