Helpdesk and Support
M.H.T Technology Ltd operate a fully manned help desk for customers. Customers having a valid remote support contract will be given priority.
The help desk is manned by a competent person, generally trained in all MHT applications and can provide first line technical support.
The Company also maintains a knowledge database containing:-
- A list of known problems and their workarounds
- A record of experience of unusual issues
- A record of incompatibilities and known cures, if any.
The help desk will often refer to the Knowledge Database to identify solutions to reported problems.
The person manning the help desk is selected on a rota basis from a pool of technical staff. If a person receiving an enquiry cannot resolve it within the day the same person will remain responsible for resolving that enquiry to ensure continuity to the enquiry.
Access to the help desk is provided through the normal MHT telephone number. The caller should make it clear that that they require the services of the help desk.
The Helpdesk can also be contacted by email at the following email address . For non urgent enquiries, we encourage all customers to use email. MHT will endeavour to answer all email enquiries within 24 hours of receipt.
Customers not having a valid remote support contract will be charged for support on an hourly basis, with an initial one off fixed charge.
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